Only for East London (Ilford, Barking, Dagenham). Whatsapp 07534856157 for details.
Terms and Conditions
Tuition
- Tuition is only available if:
- You're aged 17 or over, or aged 16 or over and receive the higher rate of Disability Living Allowance (mobility component); and
- hold a valid UK provisional driving licence; and
- are legally entitled to drive in the UK.
- A driving progress monitoring app may be available if the driving instructor is registered to provide the service in support of tuition.
Our Partner’s Mobile App Ts&Cs – TotalDrive
- By downloading or otherwise accessing the app, you agree to the following conditions and those set directly by our app partner:
- Feedback via the app will only be provided where an instructor has registered to provide tuition with this support.
- Where the instructor has registered to provide feedback via the app, this isn’t guaranteed after every lesson and will only be provided at the discretion of the driving instructor.
- You’ll only have access to the app once you’ve registered with AutoMan Driving Instructor and have received your login details.
- The opinions expressed in the feedback are solely those of the instructor and don’t reflect any opinion of the Automan Driving Instructor.
- The app enables you to enter comments and receive feedback. You’re solely responsible for any content that you enter.
- The Automan Driving Instructor doesn’t monitor or screen the content of information posted or received by you but we reserve the right to suspend, block or remove any user content from the app at any time, for any reason (including, but not limited to, receipt of third-party claims or allegations relating to such content or breach of this Agreement by you).
- You must only use the app when it’s legal and safe to do so, in accordance with all relevant traffic and highway laws, rules and codes.
- You must only use the app when the vehicle you’re in is stationery, with the engine switched off and parked in a safe place. You agree not to use a handheld device in contravention of the law, the Highway Code or other official safety recommendations.
- The app may only be used for authorised purposes by users who have agreed to this Agreement. You must not corrupt, falsify or distort any content on the app.
- You’re responsible for maintaining the confidentiality of your app login details and shall take all reasonable steps to keep this information confidential.
- Any personal data provided to us in connection with the app is done so in accordance with our privacy policy.
- If you give us information about another person, in doing so you confirm that they’ve authorised you to provide it to us, and they consent to us processing their personal data (including any sensitive personal information) having been made aware of who we are and what we’ll use their data for, as set out in this notice. We reserve the right to request confirmation or to otherwise verify that you have such authorisation.
- All data and content added by you to the app shall remain on your device until you delete it.
- Our partner will use reasonable efforts to make the app available at all times. However, the app is made available over the mobile networks - the quality and availability of which may be outside of our control.
- We can’t accept any responsibility for the unavailability of the app, or any difficulty or inability to access content. The app is provided ‘as is’ without warranties, condition or representations of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement compatibility, security and accuracy.
- We and/or our partner may discontinue, change or remove the app (or these conditions of use) at any time and for any reason without giving you any notice.
- The AutoMan Driving Instructor disclaims liability in connection with any technical problems you may experience whilst using the app that may result in interruptions to its service or loss of any data.
- You’ll comply with all reasonable guidelines issued by us and/or by our app partner from time to time in relation to your use of the app.
- Any trademarks, copyright, and other intellectual property rights in the app and data made available via it belong to us or our third party suppliers or licensors and don’t belong to you. You won’t attempt to pass off the data made available on the app as your own, or encourage anyone else to.
- In the event that we reasonably believe that you’re failing to comply with these Ts&Cs, we have the right to suspend your use of the app with immediate effect. The suspension may, at our or our app partner’s sole discretion, remain in force until you’re able to demonstrate reasonable satisfaction that these terms haven’t and won’t be breached by you.
- These Ts&Cs and any dispute, claim or obligation (whether contractual or non-contractual) arising out of or in connection with them, their subject matter or formation shall be governed by English law. You agree that the English courts shall have exclusive jurisdiction to settle any dispute or claim relating to your use of the app.
Lessons
- You and your instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons.
- On your first lesson you must present your instructor with a valid provisional licence.
- You must notify your instructor of any matters which affect your ability or entitlement to have driving lesson(s), eg any lack or loss of your valid UK professional driving licence.
Cancellation of lessons
- If you or your instructor want to cancel a lesson, a minimum of 48 hours’ prior notice should be given.
- If your instructor cancels a lesson without giving this, they’ll rearrange the lesson.
- Cancellations made by you must be confirmed directly between you and your instructor. If you don’t give at least 48 hours’ notice of cancellation you’ll be charged for the lesson(s) concerned in full.
- In the event of you having booked your driving test, the Driver and Vehicle Standards Agency (DVSA) requires you to give three clear working days to cancel your test. This may mean that you may lose your DVSA test fee if your instructor suggests you’re not ready for your test within this three-day notice period and denies releasing their car for your test cover. AutoMan Driving Instructor takes no responsibility for any such loss.
Payment and lesson bookings
- You can make payments for your lesson(s) through either of the following ways;
- Using a debit card (the quickest method)
- Using cash
- Using a cheque payable directly to your instructor
- You must pay for any tuition at least 48 hours before the start of the lesson(s). For payments made through Cash or Cheque, payments must be cleared i.e., paid in full at least 48 hours before the start of the lesson(s).
- AutoMan Driving Instructor has no responsibility or liability to you for payments made by any other means. If you pay your instructor directly by any of the above methods, you should make sure you get an invoice/receipt. AutoMan Driving Instructor accepts no responsibility for any payments made directly to instructors.
Price changes
- The cost of pre-paid tuition is based on the lesson price at the time of booking and, with the exception of the circumstances below, this will be honoured for 12 months afterwards - irrespective of any price increase that may occur between the date of booking and when the lessons are taken. Any unused lessons remaining after 12 months have elapsed will be subject to any lesson price increase applied prior to the lessons which shall become payable by you.
- Where you've prepaid, you'll either be required to pay any additional amounts beyond the cost of your prepaid lessons or receive a refund of some of your prepayments (as applicable) where you've:
- Moved postcode area and requested re-allocation to another instructor because your current instructor doesn’t operate in the new area, you’ll be required to cover any difference in the hourly rate between those instructors if your new instructor charges a higher hourly rate. If your instructor charges a lower rate, you’ll be refunded the difference.
- Requested to switch instructors within the same postcode area and your new instructor charges a higher hourly rate than your previous instructor, you’ll be required to pay the difference in the hourly rate. If your instructor charges a lower rate, you’ll receive a refund of the difference.
- Requested to switch instructors in the same postcode area and your new instructor charges a supplement (eg, an additional fee for tuition in a car with automatic transmission), you’ll be required to pay any such supplement.
- Not undertaken any lessons for a period of three months and have been re-allocated an instructor after a price rise in tuition has taken place, you’ll be required to pay the difference in price for your remaining lessons.
- Purchased lessons with a trainee instructor and, at your request, you’re re-allocated to a fully qualified instructor you’ll be required to pay the difference in the hourly rate between the trainee and the qualified instructors.
Special offers and discounts
- AutoMan Driving Instructor has a great range of offers and discounts for new and existing learner pupils on learning to drive and other related products. We reserve the right to introduce (and to withdraw) special offers from time to time.
- Introductory offers are only available to new learner pupils. They can't be used in conjunction with other offers and aren't transferable.
Refund policy and warranty
- Refunds regarding any payments made to AutoMan Driving Instructor or directly to our instructor will be subject to a validity of 12 months, meaning you must either use/take those hours/lessons within 12 months of the payment date or claim a refund before 12 months have lapsed since the payment date.
- You can cancel your pre-paid tuition at any time (for the provisions relating to the cancellation of individual lessons see ’Cancellation of lessons’ above). If you haven’t taken any lesson(s) at the time of cancellation you’ll be entitled to a full refund of any amounts paid to AutoMan Driving Instructor, subject to these points:
- If you’ve taken lesson(s) at the time of cancellation you won’t be eligible for a refund on any lessons taken, inclusive of the booking fee (if applicable).
- Where possible, we’ll refund you using the same method you used to pay for your lessons. If for any reason we’re not able to do this, we’ll refund you by any other method we think is appropriate.
- We may request additional information from you to confirm your identity to comply with the Money laundering Regulations 2007; we’ll use this information to make sure we follow our Merchant Operating Instructions for card collection facilities.
- Refunds may take up to 10 working days to reach you or your account.
- Refund of partial block bookings will be made pro rata on any lessons not taken.
- In the event of a ‘buy one get one free’ offer, no refund will take place once the first lesson has been taken.
- If you’ve paid using a pre-paid gift card or AUTOMAN DRIVING INSTRUCTOR voucher, we won’t be able to offer a refund after redemption of the card or voucher.
- If you’ve paid your instructor for the tuition you want to cancel, your instructor will refund you following these same principles.
Short-notice test
- A short notice test is when there’s three weeks or less from the date of the first planned lesson to the date of your booked test.
- A short notice test package may consists of five/ten/fifteen hours of instructor and tuition vehicle time as a minimum. This includes a driving assessments and a further two/three hours covering the day of your driving test at extra cost.
- As a minimum, you’ll need to pay for five hours of tuition before any lessons can be booked.
- Additional hours bought within the short notice test period will be charged at the instructor’s standard hourly tuition rate.
- If you fail your test and need more lessons, these will be charged at your instructor’s standard hourly tuition rate.
- If you change your mind and want to cancel your short notice test package lessons a minimum of 48 hours cancellation notice is required, prior to the initial 2-hour assessment lesson, for a full refund. Please see our ‘Cancellation of lessons’ and ‘Refund policy and warranty ‘sections for our standard cancellation and refund policy Ts&Cs.
- During the initial two-hour assessment lesson you’ll be evaluated by your instructor. If, after this, the instructor tells you that you’re not ready for the test, they’re under no obligation to take you. Your instructor will advise you of the next steps needed to become test ready.
- The Driver & Vehicle Standards Agency require you to give three clear working days to cancel or re-schedule your test. This means that you may lose your Driving Standards Agency test fee if your instructor says that you’re not ready for the test after the initial two-hour assessment lesson. In these circumstances neither AutoMan Driving Instructor or your instructor are liable for the cost of any lost driving test fee.
- If you decide to reschedule your test to a later date, you can use the unused pre-paid hour(s) for further tuition towards the new test date.
- This offer can’t be taken in conjunction with any other offer.
Fraud prevention
- Your lessons are only valid if they’re purchased through the channels outlined in the ‘Payment and lesson bookings’ section above. In the event that some or all of your lessons weren’t purchased in accordance with these terms, AutoMan Driving Instructor reserve the right to suspend these lessons in your account, with immediate effect.
- An investigation will then be conducted by the AutoMan Driving Instructor to check the validity of the purchase. Where the results of the investigation determine that the lessons aren’t valid, they won’t be provided to you and the AutoMan Driving Instructor will have no liability in these circumstances.
Limitation of liability
- Your instructor and/or AutoMan Driving Instructor aren’t liable to you for any loss or damage caused where, and to the extent that:
- There’s no breach of a legal duty owed to you by your instructor and/or AutoMan Driving Instructor;
- such loss or damage is not a reasonably foreseeable result of such a breach;
- any such loss or damage, or increase in loss or damage, results from any breach or omission by you;
- any such loss or damage results from circumstances or matters outside of the reasonable control of your
instructor and/or AutoMan Driving Instructor.
- Your instructor and/or AutoMan Driving Instructor shall not, in any event, be liable for losses relating to any business interest you may have including, without limitation, lost profits, lost earnings, loss of opportunity or business or business interruption.
- Nothing in these Ts&Cs will affect any statutory rights you may have as a consumer.
Miscellaneous
Transferability of lessons
- You can't sell or transfer lessons which have been purchased in your name to any other person.
Insurance
- Your instructor will carry the appropriate motor insurance to provide comprehensive cover should you be involved in a collision as a learner driver, whilst in control of driving the instructor’s tuition vehicle.
Customer care and complaints
- Your contract is between you and your instructor.
- In the event of any problem arising, you should resolve this with your instructor immediately, in the first instance. We recommend you don’t take any further lessons with that instructor until the matter’s resolved.
Collection and use of data
- To find out more about how we use your personal information, please check our Privacy Policy.
Law applying to Ts&Cs
- These Ts&Cs are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the English courts.